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Please click on plus + icon square to see answered questions below. If you have further questions, please email us at stay@sleepwithusproperties.com.

When is Check In / Check Out?

Check-in’s are by appointment between 4:00 PM to 8:00 PM CST. Our Property Manager will greet you the date of your arrival to give you the codes and key. We will do our best to accommodate you no matter what the hour (Additional fees may apply for after hour check-in).

Check-out: 11:00am

Am I allowed to check-in early or check-out late?

We are happy to accommodate early or late Check-Ins if possible. Check-In is from 4:00 PM-8:00 PM (CST).  If you are interested in an earlier check-in please ask our property manager when you touch base a couple of days prior to your arrival date. As we do a lot of last minute bookings we really do not know if we are able to accommodate your request until closer to the date of your arrival.  If you are arriving on an early flight, we are happy to welcome you and store your luggage until your Loft is ready if we cannot give you an early check-in.

 

Check-Out time is 11 a.m.  Please understand that we may have another guest checking in and we need time to make the room ready. If you are interested in a late check-out please ask us and we will do our best to accommodate you!  If a late check-out is not possible we may also be able to store your luggage for you so you can enjoy your last day in Nashville before heading out.

What is your cancellation policy?

CANCELLATION: Should you wish to cancel this reservation, notice of cancellation MUST BE IN WRITING PRIOR TO YOUR CHECK IN DATE. There will be a cancellation fee retained from rental deposit monies paid for all cancellations. We will attempt to re-book the unit to mitigate our damages, but in the event we are not successful, the following rules apply:

Cancellations more than 45 days prior to first day of booking: 10% of the rental deposit monies paid will be retained.

Cancellations less than 45 days prior to first day of booking:  10% of the rental deposit monies paid if we re-book the dates for the full rental amount unless unit can be re-booked at an equal rate. If we are not successful in re-booking at full rate or an equal rate, then the fee retained will be 50% of the total rent.

Cancellations less than 7 days prior to first day of booking:  10% of the rental deposit monies paid if we re-book the dates for the full rental amount unless unit can be re-booked at an equal rate. If we are not successful in re-booking at full rate or an equal rate then there will be no refund. All monies paid will be retained by Owner.

Cancellations for holidays or special events:  No refunds will be given for cancellations received less than 60 days prior to the first day of booking.  All monies will be retained by Owner. 10% of the rental deposit monies paid if we re-book the dates at an equal rate. Cancellations received prior to that time will be subject to the 10% of the rental deposit monies paid cancellation fee.

No Shows: Forfeit all monies paid.  No refunds are given for shortened stays. In order to avoid these fees, please avoid making a reservation, unless you are sure all your parties agree on the date, accommodation type, and cancellation policy.

What is your policy on Bachelor/Bachelorette parties?

We do welcome groups gathering for Bachelor/Bachelorette trips but, we do not allow the activities that go along with these gatherings within our property. We basically do not want a scene from the movie Hangover. We ask that you respect our property as you would your own home. There are surrounding guests and neighbors so please be respectful of their privacy and vacation enjoyment.

How much is the damage deposit?

We do not collect a damage deposit in advance. At check-in, guests are required to present a Major Credit Card as Pre-Authorization to cover incidentals/damages.

Are there any hidden fees I should know about?

We do not charge any fees except taxes required by law! There are no hidden fees. We are not commission based so there is no reason to pile on extra fees. Our team is here to assist you in every way possible to make your vacation the best!

Why would the rates be higher than advertised?

for my requested dates?
Nashville has tons of Special Events throughout the year. The base rates as advertised are for non-event and non-holiday times. Please inquire for the rates during Special Events and Holidays.

How much is it for additional guests?

Please note-Rates posted on VRBO/HomeAway and our website are for 2 people as stated for The Flat, The Suite and The Studio. The posted rates for The Grand and Urban Loft is for 8 people.  The Gallery Loft is for 10 people. The Deluxe Penthouse, Penthouse and City Loft Penthouse are for 4 people. Additional people up to the maximum per unit are subject to a $25.00 USD per night per additional person rate for the Flat, Suite and Studio. The Deluxe Penthouse and Penthouse extra person rate is $50 per night per additional person. Gallery, Grand and Urban Loft is $100 per additional person. Please note that the posted rates on VRBO, HomeAway and the website are for non-event and non-holiday times. Special Events and Holidays prices are subject to change. Please inquire.

WHY IS THE ACTUAL BED LAYOUT PER LOFT LESS?

THAN THE MAXIMUM NUMBER OF PEOPLE ALLOWED? 
The City licenses each loft for a “maximum number of guests” allowed to occupy each Loft. Our maximum number of guests is set individually on a per loft basis and might be less than allowed by state law. As each loft is played out differently we want to make sure there is safe and clear access to all emergency exits.

Air Mattress?

An air mattress can be provided with linens for additional guests as long as the additional cost for extra guests have been paid.

How close are you to Bridgestone Arena?

How close are the lofts to the Honky Tonks, Titans Stadium, Bridgestone Arena, Municipal Auditorium, Country Music Hall of Fame, 2nd Avenue, The Ryman and more?

The Lofts are approximately a 2-5 minute walk at most from each of the venues mentioned above.

Where can we park?

Parking is not included but, there are two parking lots on either side of Printers Alley just a seconds walk from the Lofts. Our property manager will be happy to direct you to where you can rent a spot upon your arrival. We are not affiliated with the parking garages so this is something that we cannot arrange prior to your arrival. 

How will I get my keys to the loft?

Our Property Manager will greet you the date of your arrival to give you the codes and key for your reservation.

Is there WI-FI access?

Yes, we have high speed wireless internet throughout our lofts.

Do you allow pets?

Dogs are allowed, with prior written owner consent however there is a nonrefundable pet fee of $50 per pet.

Is there daily housekeeping service?

There is not a daily housekeeping service. However, if you are interested, this can be provided at an additional fee.

Are linens and towels provided?

Yes! Our amentities are plush towels, soft linens, down bedding and luxury robes. We also provide toiletries, blow-dryers, irons and ironing boards.

Are there cooking utensils stocked in kitchen?

Yes! Our amenitites are fully stocked kitchens that are a pure joy to cook in! We use traditional coffee makers and provide a mesh filter for reuse. 

Traditional Coffee Makers

We use traditional coffee makers and provide a mesh filter for reuse. We do not use Keurig coffee makers.